The CRM your call centre actually wants to use.
Kin handles real customer complexity — multi-contact accounts, security-verified call workflows, support tickets — without enterprise pricing or bloat. Invoices push to Xero. Your team works from one screen.
Consentes Pastoral Co.
Designed against three working businesses
If Kin works for these three — an ISP, a B2B SaaS, and an internal sales team across a multi-product suite — it works for most small-to-mid service businesses.
Wi-Sky Queensland
High-volume residential, business, agricultural, and council customers. Identity-verified calls, support tickets, multi-contact accounts, Xero billing.
AgDiary
Low-volume sales pipeline, beta-tester management, customer support, onboarding, renewal tracking, comms log across email and demos.
Out West AI
Cross-product customer view across the suite. One customer using AgDiary, Bush Telegraph, and PaperSafe shows up as one record.
A real CRM, sized for real businesses
Contacts & accounts that match reality
Many-to-many between people and the entities they're billed under. A station owner can be a director, a billing contact, and a neighbour's authorised rep — one record, three links.
Call centre & service desk
Per-tenant security question banks, verification audit trail, ticket queues with assignments, internal vs customer-facing notes. Built for the agent on a call.
Communications log
Email, SMS, phone, meetings — everything threaded against the contact and the account. Disposition codes for call outcomes, attachments, full history.
Documents with versions
Contracts, signed forms, ID copies. Versioned, expiry-tracked, attached to the contact or account they belong to.
Xero, not billing
Kin records what was sold and pushes invoice data to Xero. Xero handles invoices, payments, reconciliation. Payment status flows back so agents see context on calls.
Two anchors: the person and the account
Most CRMs collapse person and customer into one record and pretend a household, a business, and a trust all behave the same. Kin doesn't. A Contact is a person. An Customer is the entity invoiced. A many-to-many bridge with relationship type and per-link permissions is what lets the same person be a director here, a billing contact there, and an authorised rep on the neighbour's account — all without copy-pasting records.
Tickets, sites, communications, and documents all hang off the right anchor. Field tech notes flow back to the customer record automatically.
Sam Richardson
- Richardson Family Trust director · primary
- Boorowa Pastoral authorised rep
- Richardson & Sons Pty Ltd director
Per-user pricing, sized for small operators
Per user per month, billed monthly. Annual billing saves 10–15%. AUD.
- Full feature set
- Xero integration
- Standard support
- Everything in 1–3
- Custom roles
- Priority support
- Everything in 4–9
- Custom field templates
- Onboarding session
- Volume agreement
- SLA & uptime guarantees
- Implementation support
See if Kin fits.
A short call. We'll look at your accounts, your call workflow, and tell you straight if Kin's the right shape.